How can we help you?

Most helpful answers

  • What does the country code mean for films?
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    DVDs and Blu-rays can be assigned a country code to allow playback only in certain regions. To play them, you need a code-free player or a player from the respective region.

    DVD country codes
    0 - These DVDs can be played everywhere
    1 - USA, Canada and US territories
    2 - Western and Central Europe, Greenland, South Africa, Egypt and Middle East, Japan
    3 - South East Asia, South Korea, Hong Kong, Indonesia, Philippines, Taiwan
    4 - Australia, New Zealand, Mexico, Central America, South America
    5 - Eastern Europe, and other countries of the former USSR, India, Africa
    6 - People’s Republic of China

    Blu-ray country codes
    A - North and South America (except French overseas territories), Japan, Korea, Taiwan, Hong Kong and Southeast Asia
    B - Europe (including Greenland and French overseas territories, excluding the European part of Russia), Middle East, Africa, Oceania, Australia
    C - India, Nepal, China, Russia, Central and South Asia

    4K UltraHDs no longer have a country code and can therefore be played worldwide without any restrictions

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  • When do customs duties apply?

    Please make yourself familiar with the country-specific customs regulations before ordering. In some EU countries, customs duties only apply if the value of the goods exceeds a certain value. In addition, some countries charge fee if customs duties are charged. The customer is always responsible for customs duties.

  • Is it possible to return goods?

    In your shipment you will find a return form, on which you will find the return address. You can use this note as a return label right away. Important: Please note the customer number and name on the label. Please contact us briefly by e-mail before sending anything back. We will then decide in each case whether it makes sense to return the item.

    Return address: CeDe Retouren, Friedhofstrasse 19, DE-78315 Radolfzell

  • Items that cannot be returned
    Some items cannot be returned. These are mainly imported UK/US film versions and orders from the research service that we order specifically for our customers. Defective or wrongly delivered items can always be returned.