How can we help you?
Most helpful answers
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What does the country code mean for films?
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DVDs and Blu-rays can be assigned a country code to allow playback only in certain regions. To play them, you need a code-free player or a player from the respective region.
DVD country codes
0 - These DVDs can be played everywhere
1 - USA, Canada and US territories
2 - Western and Central Europe, Greenland, South Africa, Egypt and Middle East, Japan
3 - South East Asia, South Korea, Hong Kong, Indonesia, Philippines, Taiwan
4 - Australia, New Zealand, Mexico, Central America, South America
5 - Eastern Europe, and other countries of the former USSR, India, Africa
6 - People’s Republic of ChinaBlu-ray country codes
A - North and South America (except French overseas territories), Japan, Korea, Taiwan, Hong Kong and Southeast Asia
B - Europe (including Greenland and French overseas territories, excluding the European part of Russia), Middle East, Africa, Oceania, Australia
C - India, Nepal, China, Russia, Central and South Asia4K UltraHDs no longer have a country code and can therefore be played worldwide without any restrictions
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When do customs duties apply?
Please make yourself familiar with the country-specific customs regulations before ordering. In some EU countries, customs duties only apply if the value of the goods exceeds a certain value. In addition, some countries charge fee if customs duties are charged. The customer is always responsible for customs duties.
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Is it possible to return goods?
In your shipment you will find a return form, on which you will find the return address. You can use this note as a return label right away. Important: Please note the customer number and name on the label. Please contact us briefly by e-mail before sending anything back. We will then decide in each case whether it makes sense to return the item.
Return address: CeDe Retouren, Friedhofstrasse 19, DE-78315 Radolfzell
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Items that cannot be returned
Some items cannot be returned. These are mainly imported UK/US film versions and orders from the research service that we order specifically for our customers. Defective or wrongly delivered items can always be returned.