How can we help you?

Most helpful answers

  • What does the country code mean for films?

    DVDs and Blu-rays can be assigned a country code to allow playback only in certain regions. To play them, you need a code-free player or a player from the respective region.

    DVD country codes
    0 - These DVDs can be played everywhere
    1 - USA, Canada and US territories
    2 - Western and Central Europe, Greenland, South Africa, Egypt and Middle East, Japan
    3 - South East Asia, South Korea, Hong Kong, Indonesia, Philippines, Taiwan
    4 - Australia, New Zealand, Mexico, Central America, South America
    5 - Eastern Europe, and other countries of the former USSR, India, Africa
    6 - People’s Republic of China

    Blu-ray country codes
    A - North and South America (except French overseas territories), Japan, Korea, Taiwan, Hong Kong and Southeast Asia
    B - Europe (including Greenland and French overseas territories, excluding the European part of Russia), Middle East, Africa, Oceania, Australia
    C - India, Nepal, China, Russia, Central and South Asia

    4K UltraHDs no longer have a country code and can therefore be played worldwide without any restrictions

  • When do customs duties apply?

    We ship the goods from Switzerland (Winterthur). Please familiarize yourself with the specific customs regulations of your country before ordering. In addition, some countries charge fee if customs duties are charged. The customer is always responsible for customs duties.

  • Is it possible to return goods?

    In your shipment you will find a return form, on which you will find the return address. You can use this note as a return label right away. Important: Please note the customer number and name on the label. Please contact us briefly by e-mail before sending anything back. We will then decide in each case whether it makes sense to return the item.

    Return address: CeDe Retouren, Friedhofstrasse 19, DE-78315 Radolfzell

  • Items that cannot be returned
    Some items cannot be returned. These are mainly imported UK/US film versions and orders from the research service that we order specifically for our customers. Defective or wrongly delivered items can always be returned.