Frequently Asked Questions
Topic: Orders & Shop
Items that cannot be returned
Some items cannot be returned. These are mainly imported UK/US film versions and orders from the research service that we order specifically for our customers. Defective or wrongly delivered items can always be returned.
When do customs duties apply?
We ship the goods from Switzerland (Winterthur). Please familiarize yourself with the specific customs regulations of your country before ordering. In addition, some countries charge fee if customs duties are charged. The customer is always responsible for customs duties.
Is it possible to return goods?
In your shipment you will find a return form, on which you will find the return address. You can use this note as a return label right away. Important: Please note the customer number and name on the label. Please contact us briefly by e-mail before sending anything back. We will then decide in each case whether it makes sense to return the item.
Return address: CeDe Retouren, Friedhofstrasse 19, DE-78315 Radolfzell